Refund and Returns Policy

Refunds and Returns Policy
Effective Date: 06 February 2024
Business Name: KhmerMCBSupply
Website: https://www.khmermcbsupply.com
Email: [email protected]
Address: Khan Dangkor, Phnom Penh, Cambodia

At KhmerMCBSupply, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, please review our Refunds and Returns Policy below.

1. Eligibility for Returns

  • Products must be returned within 7 days of the delivery date.
  • The item must be unused, undamaged, and in its original packaging with all accessories and labels intact.
  • Proof of purchase (receipt or order confirmation email) is required to process a return.
  • Custom or special-order items are not eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, a description of the issue, and any supporting photos if applicable.
  2. Approval: Once we review your request, we will notify you within 3 business days whether your return has been approved.
  3. Shipping: If approved, customers must return the item at their own expense unless the return is due to a product defect or an error on our part.
  4. Inspection & Refund Processing: Upon receiving the item, we will inspect it and process the refund within 5-10 business days if eligible.

3. Refunds

  • Approved refunds will be issued to the original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable, unless the return is due to a defect or our mistake.

4. Exchanges

  • We only replace items if they are defective or damaged during shipping.
  • To request an exchange, follow the return process and specify that you prefer an exchange instead of a refund.

5. Non-Returnable Items

  • Items that have been used, installed, or altered in any way.
  • Items returned without prior approval or missing original packaging.
  • Custom or bulk orders that were specifically manufactured for the customer.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information

For any questions regarding returns and refunds, please contact us:

Thank you for shopping with KhmerMCBSupply. We appreciate your business and are committed to providing high-quality products and services!